Draft for review
Refund Policy
Group travel money is unforgiving: deposits go out early and suppliers rarely give them back. Here is how we handle it.
This page is placeholder content maintained by Far From Home and has not yet been reviewed by a lawyer. Do not rely on it as legal advice.
We do not currently hold funds
Far From Home tracks who owes what and records payments the crew settles directly. Because we do not process or hold money, we cannot issue a refund on a traveler's behalf.
If someone drops out
Their shares stay on the ledger. An organizer can re-split the remaining expenses, or waive the balance with a required note so the record shows who forgave what and why. Money already paid to a supplier follows that supplier's cancellation terms.
Planning fee: how it is charged
The planning fee is charged per traveler, with a minimum per trip, and the per-traveler rate drops as the group grows. It is locked when the organizer picks a service level and appears in the trip's Money tab, split evenly across everyone who has joined. If the headcount changes, the organizer is asked before the fee is repriced; it is never recalculated silently.
Planning fee: drop-outs and cancellations
If a traveler drops out before the itinerary is delivered, the fee is recalculated for the smaller group and the difference is credited back to the trip ledger. After delivery, the design work is done, so the departing traveler's share of the fee is not refunded; their share stays on the ledger for the organizer to re-split or waive. If the whole trip is cancelled before delivery, the fee is refunded in full minus any supplier costs already committed. If it is cancelled after delivery, the fee is not refunded, except that any On the ground portion covering in-destination support is refunded, because that work has not happened.
Supplier cancellations
If a stay, excursion or nightlife booking is cancelled by the supplier, we pass through whatever refund the supplier issues and log it against the trip.
Disputes
If you believe you were charged twice or recorded incorrectly, open the trip's Money tab. The ledger lists every payment, its method and who confirmed it. Contact your organizer first, then us.