Refund Policy

We charge and collect a planning fee for the work of building your trip. This policy governs that fee and nothing else.

We do not collect, hold or process the cost of stays, flights, transport, activities or any vendor service. Those are paid to the vendor directly, or between crew members. The vendor's own cancellation terms govern that money, not this page.

Card payment is not live yet. Today the planning fee is arranged directly with us, and any refund is returned the same way it was paid.

When you buy a trip package from an organizer, that organizer is the seller and merchant of record. The payment is charged on the organizer's own Stripe account, so refunds for the package are issued by the organizer under the cancellation terms shown to you at checkout and in their organizer agreement.

Far From Home charges a 5% platform fee on those sales. We do not hold the package price, so we cannot release, withhold or return it on the organizer's behalf. If an organizer will not respond, contact us and we will help you reach them and, where warranted, stop further sales through the platform.

Organizer package sales are not open yet, so nothing has been charged under this section today.

The free plan costs nothing. Nothing is charged, so there is nothing to refund.

Passport is an annual membership rather than a per-trip fee. Enrollment is not open yet, so nothing has been charged for it and there is nothing to refund under this policy today.

When enrolment opens, the membership terms shown at checkout will govern renewal and cancellation. Each membership payment includes a separate platform payment processing fee of 5% of the membership price, shown as its own line before you pay and on every invoice. Cancelling ends renewal at the end of the paid period rather than refunding the period you are in; where a membership payment is refunded, the processing fee charged with that payment is refunded with it.

If you hold a planning fee paid under an earlier per-trip plan, that fee keeps the terms it was bought under and the trip keeps everything it unlocked.

Concierge is priced per trip by trip length, in day bands, rather than by one flat amount. The band that applies is the one your trip length falls into, and the amount shown on your quote is the amount that governs any refund.

Longer trips add per day past the top band. The fee covers up to travelers, and past that it is per additional traveler. Every adder follows the same refund rule as the band amount.

It is refundable in full before the itinerary is delivered. After delivery it is not refundable, because the design work is the deliverable and it has been handed over.

Where a planning fee has been credited toward Concierge and the engagement is cancelled after work has begun, we return the credited amount on request.

The base above buys the planning. On top of it you switch on the components you want — a trip lead and guide, a private driver and vehicle, a private chef — and each is priced per person, per day, from a day depending on the destination, with a 3 day minimum. Each day also carries a group floor, because a lead, a driver and a vehicle cost the same whatever the headcount.The amount shown on your quote is the amount that governs.

Any day not yet worked is refundable. Days already run are not. If you cancel part way through, we refund the remaining days and keep the days delivered.

Cancel before the first ground day and the whole component amount comes back, provided you cancel at least 14 days before that first day. Inside 14 days, the first ground day is not refundable and every later day still is, because the lead, driver and vehicle are already committed for that first day.

Deposits and payments made to a hotel, villa, host, driver, chef, venue or excursion operator are governed by that supplier's terms. We request and coordinate on your behalf; we do not book in your name and we do not hold that money. If a supplier cancels or issues a refund, we pass it through in whatever amount the supplier issues and log it against the trip so the ledger shows what came back and when.

Their share stays on the ledger until the organizer re-splits it or waives it with a note, so the record shows who forgave what. The planning fee is charged per trip or covered by an annual plan, not per traveler, so a drop-out does not change it. Concierge components are the exception: they are per person per day, so days that person has not yet used are refundable on the same terms as any unworked day.

Any planning fee and the Concierge base follow the rules above: refundable in full before work begins or before the itinerary is delivered, not refundable after. Concierge components are refunded for every day not yet worked, against the amount shown on your quote. Money already committed to a supplier follows that supplier's terms.

If we take a planning fee and do not deliver what it covers, we owe you that money back. We will return it within 3 days of the day we know we cannot deliver, and in every case within 30 days of the earliest of: your refund request, the cancellation, or the scheduled departure date. This is an obligation on us, not something we decide case by case.

Contact us through the contact form on this site with the trip name and the date you paid. You have 30 days from the charge to request a refund under this policy. We acknowledge every request within 2 business days, tell you the outcome within 7 days, and return the money within 30 days of the request, using the same method you paid with.

Contact us first. We answer within 2 business days and resolve within 7 days. If you open a chargeback with your bank, we will supply the trip ledger, the build queue timestamp and the delivery record. A chargeback opened while a refund is already in progress can delay that refund by the length of the bank's investigation.

We will post any change here and date it. Last updated 2026-10-02.